In Singapore, the need for reliable household help continues to rise as more people seek work-life balance and assistance with daily routines. As demand increases, the hiring process has become more complicated—especially for first-time employers who may not be aware that domestic helpers fall into three distinct categories: Ex-Singapore, Transfer, and New. Understanding these distinctions is crucial. Each type of helper comes with its own set of strengths, limitations, and hiring procedures. Choosing the wrong fit can lead to frustration for both employer and helper while making the right choice can create a long-term, harmonious working relationship.

Whether you’re hiring through Gallant Manpower, one of the best maid agencies in Singapore, or browsing on your own, this guide is here to clear up the confusion. We’ll break down what each helper type means, highlight what to expect in terms of experience, processing time, and availability, and help you make an informed decision that suits your household needs.

 

 

Types Of Domestic Helpers In Singapore:

 

When hiring a domestic helper, it’s important to understand the background and employment status of the candidates available. Helpers are generally categorized into three groups: Ex-Singapore, Transfer, and New. Each has its own profile, pros and cons, and suitability depending on your household needs.

 

 

1. Ex-Singapore Helpers

Definition: These helpers have previously worked in Singapore and later returned to their home country. They often come from regions like Myanmar, the Philippines and Indonesia.

Pros:
They’re already familiar with Singapore’s lifestyle, work culture, and household expectations.
They typically understand basic English and know local routines, such as handling appliances, grocery shopping, or assisting with eldercare or childcare.

Many have prior experience, which can be a strong asset depending on your household needs. For instance, someone who has worked as a maid for cooking in Singapore could be a great fit if you’re looking for culinary support.

Cons:
If the helper has been away for a while, she may need retraining to refresh skills or adjust to updated routines.
It’s important to review their employment history and references carefully—some may carry emotional stress or unresolved issues from past jobs.

 

2. Transfer Helpers

Definition: Transfer helpers are those currently working in Singapore but are looking to change employers—either because their contract is ending or due to mutual agreement with the current employer.

Pros:
Since they’re already in Singapore, there’s no need to wait for travel or entry approvals. The hiring process is quicker.
You can interview them in person, which helps gauge personality, communication, and fit before committing.
Gallant Manpower, one of the reputable homekeeper agencies in Singapore, provides transfer maid services, while ensuring a smoother and more transparent hiring process.

Cons:
It’s essential to understand why they’re leaving their current role. Is it a personal issue, a mismatch, or performance-related?
Sometimes there are legal or administrative complications to settle before the transfer can proceed.

 

3. New Helpers

Definition: New helpers are those who have never worked in Singapore before. They may have experience in their home country or other regions, but not within Singapore’s domestic employment system.

Pros:
They’re usually open to learning and adapting to new routines and expectations.
Since they come without prior Singapore work habits, employers can train them from scratch according to their preferred way of managing the home.

Cons:
The lack of local experience can be a challenge, especially with adjusting to culture, food, and communication.
Some may face homesickness or culture shock, which can impact their performance in the first few months.

 

 

Key Factors To Consider When Choosing Between Ex-Singapore, Transfer And New Helpers:

 

 

  • Urgency of Need

If you need help urgently for work, childcare, or eldercare, Transfer helpers are the fastest option since they’re already in Singapore and available for immediate interviews. Ex-Singapore and new helpers, by contrast, require overseas paperwork, training, and medical clearance, which can take weeks. So your timeline should be a major deciding factor.

 

  • Level of Experience Needed

If your household requires a high degree of independence or skills like elderly care, managing multiple kids, or handling specific chores like cooking, experience matters. Ex-Singapore and transfer helpers usually come with relevant experience and a better understanding of local expectations. Myanmar maids in Singapore, even if new, are known for being quick learners with strong work ethics.

 

  • Willingness to Train and Supervise

If you don’t have the time or patience to train a newcomer, New helpers may not be the best fit as they often need close supervision while adjusting to Singapore’s routines and culture. Transfer and ex-Singapore helpers usually require less guidance, though occasional retraining might still be necessary—so consider how hands-on you’re willing or able to be early on.

 

  • Budget and Cost Transparency

Hiring a domestic helper involves more than just salary—it includes placement fees, levies, medical check-ups, insurance, and training costs. Domestic helper pricing varies significantly between the three types, with new helpers usually being the most affordable upfront, and transfer or ex-Singapore helpers costing more due to their experience and relocation needs. No matter which helper you choose, it’s essential to work with agencies that offer transparent hiring costs to avoid unexpected fees and last-minute charges. Clarity in pricing helps you stay within budget while ensuring fair compensation for your helper.

 

  • Communication and Cultural Fit

Language and cultural understanding can make or break a working relationship. Ex-Singapore and Transfer helpers typically have stronger communication skills due to prior exposure to local languages and employer expectations. New helpers may take longer to adjust. Think about how important communication is in your daily routines and choose accordingly.

 

 

Summary:

 

Choosing the right domestic helper in Singapore—whether ex-Singapore, transfer, or new—is about aligning your household’s needs with the helper’s experience, availability, and adaptability. Each category has its own strengths, trade-offs, and cost implications, so understanding these differences can save you time, money, and stress. The key is making an informed decision based on your urgency, willingness to train, and expectations for communication and fit.
If you’re looking for expert guidance and trusted recommendations, reach out to Gallant Manpower today.